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Big news from the Tech Cave – World-wide attack on WordPress!   no comments

Apr 12, 2013 @ 3:39pm Ask the Expert,customer service

bigstock-Flat-line-alert-on-a-heart-mon-20436989As you know, we’re big on making sure that you’re all happy as clams with the service you’re receiving from us. How happy is a clam, you ask? I don’t know. I don’t even know where that expression came from, and that’s not important right now.

Anyway, I feel it is important to give you blog readers a heads up on a crazy, world-wide WordPress attack that might be affecting your service, just in case you haven’t stopped by the TurnKey Helpdesk recently. I just had a chat with our Operations Manager, Brian, and since he basically sleeps in our cold containment pods, what you’re about to read is fresh from the kitchen. Watch your hands—the plate is hot…

There is currently a world-wide attack affecting all WordPress sites at all hosts. This is an attack of unprecedented nature, from a botnet operating on 90,000+ IP addresses.

Due to the nature of the attack, memory consumption on targeted servers has increased. In some cases, this has resulted in degradation of performance and unresponsive servers. This is due to a high volume of ‘http’ requests, which can cause some servers to start swapping memory to disk, and possibly run out of memory. We’ve put measures in place at the firewall and at server level to off-load a lot of the attack, however, there isn’t much more we can do at this time. We have disabled all access to wp-login.php to ensure none of our customers are at risk. For those customers needing to log into their WordPress sites, please open a ticket with our support team, and we can provide access to your sites.

We are working closely with our security and channel partners to further address the issue as it becomes possible.

Again, we feel it’s important to stress that this is not a TurnKey-specific issue. Brian and I took a peek around, and it seems like everyone, everywhere is fighting the same, annoying battle.

We’re super grateful for your understanding and patience while the attack runs its course. If you would like further assistance, or have any additional questions, feel free to contact us by phone or email, Live Chat, Facebook or Twitter—however you would like. Owl? Sea plane? Regardless, we’ll be listening. Sit tight, and we will iron this out as soon as possible.

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