Howdy Do, TurnKey Lovers?

It’s your favorite technician, back with another delightful treat. Haha, okay, maybe I should tone down the favoritism. I could be your favorite technician, or it could be any of our other wonderful techs. For the sake of this article, let’s just assume that I’m your number 1 guy.

Another year has come and gone, and what a year it was. That’s what I want to speak to you about today. If you don’t mind, let’s do a bit of reflection for a moment. Let’s take a step into the TurnKey time machine to look at this past year. (No, you can’t buy mine. Get your own.)

2012 has been one hell of a year, and I will give you the TurnKey Top Plays. Think of it like SportsCenter’s Top Plays, but with TurnKey. All of you sport fans should appreciate the top plays. I mean, why else do you watch SportsCenter at 3 in the morning? Okay, okay, I digress. Jeremy, stay on topic. Ah, yes, our Top Plays of the past year…

Let’s begin the countdown at number 5:

5. Welcomed new staff into the TurnKey family

Yes, this makes the Top Plays. We’ve added a few new members to our TurnKey family. I’m sure you’re already familiar with one, Emily Wegener. She’s the lovely lady who edits all of these posts; making us writers/technicians look better at this blogging thing than we are. Another new member of our TurnKey family—even though he doesn’t always stay because of something called “college”—Is Jared Rutnik. Jared helps Emily keep our TurnKey name out there in this delightful world of the Internet. Last but not least, we welcomed another technician, Chris Day.

4. Launched new products across our product lines

While we did launch several new products this year, I would say one of the most fun—yet frustrating—products has to be CloudFlare and Attracta. These services are now included with every sign up for one of our reseller or SEO accounts. It helps our customers not only attain higher page rankings, but it also gives redundancy with CloudFlare, should you need it.

3. Complete overhaul of our Reseller system

Okay, you might be saying, “Why is this in the top 3?” Well, have you ever used ZamFoo? It can be a pain, if you’ve never had the pleasure. While yes, it did provide additional functionality to our resellers, it became very clear that an in-house or custom-built reseller platform would be the way to go. Our new reseller system is a lot easier for end users to navigate, and also provides additional functionality that isn’t included in ZamFoo. For example, changing a site’s IP via ZamFoo can be a confusing process for a reseller. He or she would have to upgrade the account, assign the IP, and then downgrade the account. Our new reseller platform streamlines that process so you can just use the IP manager to change IP’s.

2. Survived Hurricane Sandy

Now, you may be wondering why this made the list, as our data center is in Upstate New York and not down by the coast. Well, many local businesses in our area had severe wind and rain impact. There was flooding all around, and some of our clients were deeply affected by the storm. Providing top-notch support across the board in billing, customer service, and technical support helped to keep some customers’ minds at ease about their hosting. While this might seem trivial, it made a tremendous difference to many of our clients. We were contacted numerous times, to confirm that our data center would survive the storm. Special accommodations were made for users who needed assistance with their billing or support during this difficult time. I’m proud to say that the TurnKey family pulled together and that we all did our best to help by any means we could, even if it was just letting customers pay their bill later so that they could focus on other things.

1. Moved into our new datacenter.

This is easily number one for me. Moving into a new data center while building it can make things a bit hectic. Users’ servers go off-line to be moved, and servers get transported from the old data center to the new one. If you had been here to witness the sheer amount of work that went into the project, you would have been amazed. Well, I know I was. The way the staff pulled together to migrate servers while dealing with the support issues being raised was nothing short of phenomenal. Sure, there were bumps along the way, but we all pitched in, as a team should, and got the job done. It made me proud to be a member of this TurnKey family.

Well there you go, TurnKey lovers. While it may not be a Top 10 list like SportsCenter, it doesn’t diminish the importance of each point.

Until next time…

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