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Archive for the ‘technicians’ tag

Cloud Tip of the Month – October 2013   no comments

Posted at Oct 8, 2013 @ 12:10pm disaster recovery,New York Datacenter

Why move to The Cloud? Here is October’s HappyOctober-01cloud tip!

Downtime and Load Balancing Problems Diminish Immensely

With the help of cloud-managed services along with services like colocation, your businesses IT downtime problems can be spun 180 degrees! Cloud-managed services and colocation allows for practically 100% uptime with on-site technicians, backup generators, and upscale, reliable servers.

Moreover, load balancing is taken care of.  With our always top-of-the-line servers and the capacity of our state-of-the-art data center, we allow for the capability of storing unlimited data from the existing, as well establishing clients, while re-balancing and scaling their servers in real time.

Do not wait for a human error or a storm to knock down your entire IT infrastructure. Business is 24/7! See how moving to the cloud can improve your business, or learn more about the benefits of colocation.

Want to know more about how you can achieve 100% uptime? Visit our site at www.turnkeyinternet.net or contact our sales team at sales@turnkeyinternet.net 

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Big news from the Tech Cave – World-wide attack on WordPress!   no comments

Posted at Apr 12, 2013 @ 3:39pm Ask the Expert,customer service

bigstock-Flat-line-alert-on-a-heart-mon-20436989As you know, we’re big on making sure that you’re all happy as clams with the service you’re receiving from us. How happy is a clam, you ask? I don’t know. I don’t even know where that expression came from, and that’s not important right now.

Anyway, I feel it is important to give you blog readers a heads up on a crazy, world-wide WordPress attack that might be affecting your service, just in case you haven’t stopped by the TurnKey Helpdesk recently. I just had a chat with our Operations Manager, Brian, and since he basically sleeps in our cold containment pods, what you’re about to read is fresh from the kitchen. Watch your hands—the plate is hot…

There is currently a world-wide attack affecting all WordPress sites at all hosts. This is an attack of unprecedented nature, from a botnet operating on 90,000+ IP addresses.

Due to the nature of the attack, memory consumption on targeted servers has increased. In some cases, this has resulted in degradation of performance and unresponsive servers. This is due to a high volume of ‘http’ requests, which can cause some servers to start swapping memory to disk, and possibly run out of memory. We’ve put measures in place at the firewall and at server level to off-load a lot of the attack, however, there isn’t much more we can do at this time. We have disabled all access to wp-login.php to ensure none of our customers are at risk. For those customers needing to log into their WordPress sites, please open a ticket with our support team, and we can provide access to your sites.

We are working closely with our security and channel partners to further address the issue as it becomes possible.

Again, we feel it’s important to stress that this is not a TurnKey-specific issue. Brian and I took a peek around, and it seems like everyone, everywhere is fighting the same, annoying battle.

We’re super grateful for your understanding and patience while the attack runs its course. If you would like further assistance, or have any additional questions, feel free to contact us by phone or email, Live Chat, Facebook or Twitter—however you would like. Owl? Sea plane? Regardless, we’ll be listening. Sit tight, and we will iron this out as soon as possible.

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