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How to Get 5 Star Reviews   no comments

Posted at Sep 26, 2017 @ 9:57am TurnKey Marketing

5 Star Review - TurnKey Internet

If you run or manage a business and want to get the best possible results, building and maintaining your reputation is a vital part of the process that you can’t afford to ignore. The way that your prospects view you and the products that you sell will impact your bottom line, so you won’t want to take any chances.

If you would like to frame yourself in a positive light, earning 5-star reviews will do the trick and inspire other people to buy from you. Although getting good reviews can seem like a daunting task if you don’t know what steps to follow, you can do so without trouble when you craft and implement a proven plan.

 

Seek Feedback

Some business leaders make the mistake of paying too much attention to their companies and don’t focus enough on the needs of their prospects. You will want to understand your potential customers and what they expect from you if you would like to achieve lasting success. After someone buys one of your products or services, encourage that person to provide you with honest feedback.

People value their time and won’t always want to give their opinion to you, but you can incentivize them by offering discounts and coupons. A few shoppers will always give negative feedback and others will always say that they are happy with your service, but you can monitor their feedback over time to get a clear picture of where you stand.

 

Use Feedback to Improve Your Business

Getting feedback won’t do you much good if you don’t take it into consideration. If a lot of your customers mention something that they don’t like about your business, changing it can improve their experience and show that you value them. For example, you can speak with your staff about being friendly and welcoming if your customers feel as though your staff is too dismissive.

The ability to look at your business objectively is critical if you are interested in making improvements. You will probably get feedback on products or services that your customers would like to buy from you, and adding those items to your inventory can work wonders when it comes to earning 5-star reviews.

 

Deal With Customer Complaints

No matter the quality of your products or level of dedication, you are not perfect and will encounter unhappy customers on occasion. The way that you respond to them will play a role in the type of reviews that they will write, so knowing how to resolve disputes is essential when you care about your reputation. When people first come to you with a complaint about your products or services, the first step is to show them that you understand and care about the way they feel.

You can then work with your customers to find a viable solution to their problem, and you will want to follow up at a later date to ensure that they are pleased with the outcome. Since most businesses don’t take the time to follow up on customer issues, doing so will make you stand out from the herd.

 

Show Your Customers That You Care About Them

If you would like to get tons of 5-star reviews, showing people that you care about and appreciate them is one of the top ways to reach your goal. Some business owners wait until their customers are upset to show them that they are concerned about their well-being, but you don’t want to fall into that trap. You can use loyalty programs to reward those who keep buying from you.

Free items, discounts and special offers are just a few of the things that you can use to show your customers how much you care. You will also want your employees to treat each customer with respect at all times, and they will notice the difference. Some business owners offer exclusive discount cards to their long-term customers, and you can do the same when you want to make them feel important.

 

Encourage Happy Customers to Post Reviews

When you are striving to earn 5-star reviews from people, happy customers are your most valuable resource. By default, a lot of people only go online to write a review when they are unhappy with something about your business, but you can combat that problem by speaking with customers who are pleased with your products or services.

Begin by letting them know you are happy that you were able to meet their needs, and you can then ask them to write an online review highlighting their experience. If you go out of your way to meet the needs of your customers and to ensure that they are thrilled, many of them will be glad to return the favor.

 

Be Active Online

Since more and more people are using the internet every day, having a strong online presence is a great way to show people that you care about your reputation. You can use social media to stay in touch with your past customers and to reach out to new ones, and you will create a positive impression if you follow the correct path. Post content to see the type of material that gets the best reaction, but you can also use social media to respond to questions and concerns.

If you maintain a positive and upbeat tone online, people will like and trust you, enhancing their odds of writing 5-star reviews. Facebook is also a useful tool for getting feedback and helping people with support issues. Since your answers are online, other users can benefit from them.

 

Final Thoughts

Since people trust the opinions of other consumers, earning positive feedback is a powerful way to enhance your profitability and attract new customers. Encouraging your customers to come to you with their concerns is a good place from which to start, but you can also improve your results by showing people that you care. When you combine those methods with the other advice in this guide, you will achieve impressive results in no time.

 

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Written by David Maurer on September 26th, 2017

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