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Meet the Staff – Randi from the TurnKey Customer Service Team   1 comment

Posted at Jan 29, 2015 @ 11:30am Staff Interviews

randi_turnkeyRandi comes to us from the snow making capital of the world, Hunter Mountain, NY. Randi has always had a strong fascination with electronics and how everything works. What makes it go from point A to point B. What happens if we modify the algorithm?

Unlike most children, Randi’s least favorite Holiday growing up was Christmas. Randi’s brother always received electronic toys. Powerized car and trucks, flying helicopters, a hover board. Randi was left with Barbies and play sets.

Randi’s brother would get bored with the electronic toy and go play with another. At this point, Randi would take the toy into her room to try and figure out how it worked. The toys always ended up in a hundred pieces on her floor. She had to figure out how the toy worked. Never being able to put it back together, she was grounded by dinner each year. Randi didn’t want to be a doctor, no need to take Barbie apart.

Knowing Randi’s strong desire to understand how things work and her love for electronics, it was only natural her parents pushed her to attend a technical school. Randi studied at the Withlacoochee Technical Institute in Florida. Then continued on to attend Mildred Elley and the Sage Colleges of Albany her in NY. Randi graduated at the top of her class with a degree in information technology.

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Written by admin on January 29th, 2015

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As the World Turn(Key)s   no comments

Posted at Sep 11, 2013 @ 4:27pm Web hosting

Jareddd

 

Hey there!

In case you don’t recognize me, I’m Jared – the long-standing (over a year) intern at TurnKey Internet.   You may be asking yourself “How has he been an intern for more than a year at this crazy cool place?” and the answer is that school happened.  I recently graduated from the Rochester Institute of Technology, and I started this internship a year ago as a part of my graduation requirements.  Since the start I have been getting some hours in on school breaks and whatnot, working towards my degree in New Media Interactive Development.

So what do I do here at “The Turns?” (it’s a little thing I call the company… in my head.  Actually I made that up just now as I was writing…  this is why they don’t let me touch the copywriting.  That, and because my first attempt at writing this blog turned into a creative writing piece detailing a false backstory for myself set in a distant galaxy).  Anyway, I do tons of stuff!  Some of you may have had the undisputed pleasure of talking to me on the phone, but most importantly I’m heavily involved in the graphic design projects here.  You can see some of my work proudly displayed on our Facebook page, in your mail (physical), in your mail (digital), around the office, in our Vines, and well just about anywhere in our digital domain.  I’m also the person currently responsible for transforming Dylan’s Neanderthal gibberish into legible content, so you’re all welcome for that.

 

In other news, great things are on the horizon for The Turns, and here are some things you should keep a look-out for:

High Speed Stock Trader Desktop: Manage your stocks with the beauty and speed of the top-of-the-line stock programs rolled into one.

– Holiday Specials:  The holidays will hit before you know it.  Keep a close eye on your inboxes!

The TurnKey Pod Project:  We’ll be revealing more footage and content from the addition of our newest pod.

That’s all I have for you today!  Maybe we’ll see each other again soon, TK Bloggerites.

Jared

The Ultimate Intern

(soon to be titled The Ultimate Employee… right?… …Right?!)

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Cloud Tip of the Month- August 2013   no comments

 

cloud and exclamation sign illustration

Why move to The Cloud? Here is August’s cloud tip!

Cloud Architecture is Exceptionally Flexible

The entire concept of cloud computing is divided into three forms of cloud. These include Public cloud, Private Cloud and Hybrid Cloud. All three have significant characteristics; however their choice depends on the personal requirements of businesses.

 

Check out the benefits!

  • Public Cloud

In this type of cloud form, data stored is in a cloud server- which is located at a distant place elsewhere. It enables users to share and access data from anywhere and at any point of time. This means public cloud promotes shared environment for businesses. It can save having to hire a tech department and can be placed in a data center like TurnKey, where our techs can handle your entire IT infrastructure.

  • Private Cloud

A private cloud is beneficial for those organizations that do not want to share their confidential data with any third party. Data stored in a private cloud is secured in the firewall settings, which enable only the authorized parties to access data and do not invite any third party. The private cloud model is good for super-secure businesses, but tend to cost more to buy all the equipment and hire techs.

  • Hybrid Cloud

A hybrid cloud is a mix of both and gives users or business entities the advantage of both the cloud environments. Suppose, a business enterprise wants to share its services and products with its clients across the globe, but at the same time wants to hide the confidential information from them, Hybrid cloud architecture would suit best for such types of businesses.

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Jay-Z’s Wild West   no comments

MCHGRemember those things called compact discs? Yea, you know- Those flimsy round things that came a few years after the cassette tape, and thousands of years after our parents chiseled sound into “vinyl records” with their cavemen friends? OK, maybe I’m being a little dramatic, but when was the last time you bought a physical CD? How about an entire album on iTunes?

We all know that technology is rapidly changing. Not only has the platform of which we listen to music changed, but the way we listen to music has changed.

Long gone are the days where people sit down and enjoy an album song by song. Album sales have plummeted and the power of the single is rising with every “Call Me Maybe.”

“We don’t have any rules. Everyone’s trying to figure it out. That’s why the Internet is like the Wild West. We need to write the new rules for what’s going on right now,” said rapper and business mogul, Shawn Carter (AKA Jay-Z).

Jay-Z is the new sheriff in town and he is taking over the Wild West of the Internet, and creating a new way to sell his album.

In June, during game five of the NBA Finals, Jay-Z not-so-casually dropped the news to millions of viewers that his new album “Magna Carta Holy Grail,” would be released on the 4th of July to one million Samsung Galaxy customers via an app. Jay-Z is almost single-handedly turning fans of an artist into customers of a product, while still trying to keep the integrity of the album.

He is here to put a death to auto-tune and a resurrection to the “album,” where realistically he will make millions of dollars somewhere in between. The app is packaged nicely with pictures and lyrics- like a CD or album- but also intertwines videos and a way for Samsung to track your age and location (because not doing that is sooo 2008).

“The whole thing I wanted to do was have that fireplace or that radio moment where everyone’s just sitting in front of the thing listening to an album,” Carter goes on. “I want everyone to hear the album at one time.”

While I think most customers who are targeted to buy this album will have too short of an attention span to do so (especially with cellphone in hand), it is a great marketing scheme and an innovative way to start and push music where it may be heading.

 

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Written by Dylan on July 9th, 2013

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TRUCKLOADS of TurnKey value! Seriously, though.   no comments

“Let’s Make a Deal!” was a terrific run, wouldn’t you agree? We had a ton of fun deal-making and prize-awarding, through the original promotion and then again with its revival. However, like all good things, “Let’s Make a Deal!” must, too, come to an end. If you find yourself in tears, we understand. Take a moment. We’ll wait…

We would like to extend a final, congratulatory shout-out to our winners of “The Deal of a Lifetime” (Jesse C., Steven S., Danny F., Hendra S., and Adam B.), and an enormous “Thank you!” to everyone who entered. This will not be the last TurnKey Internet giveaway of its kind—mark my words!

With that being said, we have something brand new to share with you! Come on; would you really expect anything less from us? At this point, we hope you know as well as we do that we would be bored to tears without some kind of event going on.

Without further ado, we would like to introduce… The Truckload Sale!

An 18-wheeler just arrived at the TurnKey Internet data center, bursting at the seams with a medley of 8 GB, 16 GB, and 32 GB Intel E3 dedicated servers. To celebrate the arrival of this glorious mountain of technology, we are packing in the savings and marking every single one of them 40% off! All you have to do is enter the coupon E3TRUCK at check-out. That’s it! We’re all about making things easier.

E3’s are what’s hot right now, and they are being snatched up left and right. Don’t miss your chance to get in on this discount, because—trust us!—it won’t last long! Check out the Truckload Sale > 

Also… Yes, there is an “also”. Have you noticed there’s almost always an “also”? The E3 sale isn’t the only new thing starting up at TurnKey Internet this week. Since the truck arrived carrying only servers, we realized that we needed to show our other products and services some love as well. Naturally, we decided to offer savings on… well, everything. We just feel like a new year is started best when there’s a deal involved, you know? Especially when it’s a TurnKey deal, because those are our very favorite kinds of deals. So, see for yourself! Whether you’re looking for a reseller package or a virtual private server or anything in between, with this sale (and the coupon code TK2013), we know you’ll be able to kick off 2013 correctly.

So, are you as excited as we are? We hope so! But save some room for more, and keep an eye on our Facebook and Twitter pages. We may or may not have another contest all cooked up and coming your way in the VERY near future.

 

Pssttt… I’ll have it be known that by “may or may not” I mean “definitely do without question”, but that’s between you and me…

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How to: Build a Hosting Business   1 comment

Build a Hosting BusinessHowdy-do, TurnKey Lovers?

A couple of weeks ago, my co-worker, Joe Schoonbeck, came up with a brilliant idea for a post. He suggested we write up a quick “How-To” on some of the essentials you need to begin a hosting business. What a simple, yet profound idea. If I had a dime every time we received questions about how to set up hosting, I would be able to buy a triple with cheese and a large fry from Wendy’s. Enough of this talk about food; let’s get down to business.

Now, this list of ideas is by no means set in stone. These are just a few steps that I believe will give you a good foundation to build your business upon.

 
Step 1 – Decide and Buy

This may seem like a no-brainer, but it is important to determine which type of reseller account suits your needs. Unlike spandex, one size does not fit all. You see, at TurnKey Internet, we sell different types of reseller accounts: alpha, master, and WHM (web host manager).

Each reseller account has its pros and cons, but we’ll leave that for another article. For this entry into the TurnKey diary, let’s just keep it very high-level. Alpha accounts can resell Master accounts and WHM accounts, while Master accounts can only resell WHM accounts. Then, the poor, old WHM accounts can only resell cPanel accounts. This allows you to resell multiple accounts on your website.

Once you decide which account is best for you, purchase it.

Step 2 – Create

I had an intense, internal debate about step 2. Initially, I was thinking about skipping right to Step 3 (configuring your DNS), but it didn’t make sense to me to get into that if you have no site to share with the world.

You can take multiple steps in setting up your website, so I will be brief. You can use TurnKey’s website builder that is included in our reseller packages. Or, maybe you have a developer who creates fantastic websites in his/her sleep. The choices are limitless on this step.

Step 3 – Setup (Part I: Your DNS)

For the sake of this article, I’m going to assume you do not know what DNS is. I’m going to instead share how I teach what DNS (domain name system) is to our newbie engineers. You see, I compare DNS to a post office system. You have your streets and your addresses, which allow people to find your place of residence. That’s what DNS is, in a nut shell.

You have your website, and in order for others to see your masterpiece, you must first tell them where it is. You do this with your DNS. You have your DNS record, which contains your website’s IP address and your nameservers. Your IP address is essentially like the number on your mailbox. Your nameserver(s) would be the street(s) on which your house resides. You have to setup your DNS in order for others to visit your site.

Step 4 – Configure

Now that you have your site online and users purchasing hosting from you, they will inevitably need support. This could be with anything, from support for setting up your clients’ websites, to adding space to their account.

You will need some point of communication that you can use to speak with your clients. Our TurnKey reseller accounts each come with free helpdesk software included, which you can white label in your company’s name. This allows you to have a way for your customers to easily and efficiently submit tickets.

Step 5 – Setup (Part II: Extras)

When I say “setup extras”, these are items that can add increased functionality to your hosting company. While this step can be rather large, we will just stick to a few of the basics.

If you’re selling anything on your site, you will need to install an SSL certificate. This basically encrypts your users’ connections when they submit orders to your company. I would say this is just as important as your website. If you don’t happen to have an SSL certificate lying around, you can request a FREE SSL with your TurnKey reseller account. If you’re going to be accepting orders, you may need a billing system that can help keep those orders in line. Enter—one of our most popular free extras—a free WHMCS license.

 
Now, there are no exact steps, but these can give you a good foundation for beginning your hosting account career.

Until next time, Turnkey Lovers!

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Written by Jeremy on October 4th, 2012

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The Hosting Dream   2 comments

Posted at Sep 28, 2012 @ 2:51pm Small Business,turnkey cloud,Web hosting

Howdy-do, Turnkey Lovers?

You know, I haven’t spoken with you guys and ladies in quite some time. It’s been too long, and I just wanted to write a post for you. Today, one of my favorite musicians’ latest album came out, and it got me thinking — thinking about what some people consider to be the American Dream.

I’m sure you’re familiar with the story; some lady or gent claws their way from the bottom to the top. It could be figuratively or literally. It could be coming to this country and opening up a chain of gas stations, or coming to this country and opening a chain of hosting companies. While all of that is fine and dandy, I wanted to share with you, Turnkey Internet lovers, my hosting dream.

Now, this dream is mine and mine alone, but I’ve also gathered a bit of information just from dealing with multiple clients on a daily basis. You see, I believe the hosting dream is very similar to the American Dream. I say this, as I work with hundreds of clients who have this idea that they can start a hosting company.

They purchase a Turnkey reseller account, and set up their site to begin. They may then have a developer, or use one of our website development tools, to build and design their site. Dedicated IPs are purchased, and assigned to domain names that have been recently bought through Turnkey’s domain registration. The customer then sets up the reverse DNS (dynamic naming service) to only be in their domain, after which WHMCS or a similar billing product is purchased or provisioned so that orders can be processed.

Next comes the fun part — marketing this new online business. Maybe you create a hosting account on a credible hosting forum to begin making a name for yourself. You may even create social media accounts on sites such as Twitter or Facebook to develop a following. Sure enough, the day comes that you receive that first customer. The beginning of a long journey has arrived.

Support issues will be raised, and need to be addressed quickly and completely to the customers’ satisfaction. Repeat. Repeat, repeat. You repeat until your customer base grows. Your name is mentioned in forums and in social — and possibly your local (newspaper, television, etc.) — media.

You see, that’s my hosting dream. That anyone can deliver a satisfying product to their customers with the correct tools, ambition, proper networking, support, etc. That anyone can provide top-notch support and superior customer service. That, with all of this, you and your budding hosting company can flourish.

That’s my dream and desire for every customer that approaches Turnkey Internet. My hosting dream is for our company to help your company succeed and thrive.

I just thought I should share that with you, as everyone has to have a dream, right? How could we achieve anything in this life if we never have a dream?

From my hosting dream, to your own.

Until next time, Turnkey lovers!

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Black Friday: Cloud Services Could Save You   no comments

Posted at Sep 7, 2012 @ 2:25pm Holidays,turnkey cloud,Web hosting

Black Friday Shopping Cart

Howdy-do, TurnKey Lovers?

Jeremy here, with another entry for you to gobble up. “Gobble”? Well, that’s a funny use of the word, but it actually deals directly with my current post. The word “gobble” results in thoughts about turkey. Now, this could be due to the fact that I’m hungry. Any reference to food incites a bout of extreme hunger, causing me to crave that 5-piece spicy nugget from Wendy’s that I have left over. But, I digress.

The reason that I mention “gobble” is really to talk about turkey—not TurnKey—but turkey. That, sometimes dry, meat that you have to cook perfectly on Thanksgiving, or start looking for a gallon of water to just get through the meal. Turkey brings us to Thanksgiving; one of the joyous occasions most Americans celebrate every year by engorging themselves with as much food possible, and then passing out an hour later. Ok, that might just be me who does the passing out part…

There is also another GREAT benefit to this time of the year. Have you figured it out yet? Did you even guess? I’ll give you a hint; it’s the day after you recover from stuffing yourself with delectable food. Queue the jeopardy theme song—BLACK FRIDAYYYY!!!

Black Friday isn’t considered a holiday, but with the sheer amount of people out shopping, you would think it was the busiest holiday of the year. I will give you a bit of history on the day Black Friday:

This day, Black Friday, is the official kick-off to the Christmas shopping season. You will see/hear/read about many retailers opening up at 4AM or earlier to accommodate the large rush of customers expecting to find ridiculous deals on different products. Consumers every year look forward to this one day, so that they can purchase those headphones they’ve been eying for months that were a bit too expensive, or that new 50-inch LCD flat screen that they’ve been wanting to hang up over their fireplace since first seeing the ad on television.

To put this in perspective, I’ve included the table below from our good buddy Wikipedia, which depicts the average amount of money that is spent on this day:

 

Retail Sales

The National Retail Federation releases figures on the sales for each Thanksgiving weekend.

Year Date Survey Published Shoppers, millions Average Spend Total Spend
2011 24-Nov 27-Nov 226m $398.62 $52.5 billion
2010 25-Nov 28-Nov 212m $365.34 $45.0 billion
2009 26-Nov 29-Nov 195m $343.31 $41.2 billion

 

Now, you may be wondering, “What on Earth does this have to do with hosting?” Well, my friends, we live in a world with a digital economy now, and it seems that everyone and their mother has a website. Almost every major retailer has some sort of ad space where they post their upcoming deals for Black Friday. With so many consumers looking for the best deal, you can imagine that sites will receive heavy traffic spikes due to the demand of finding the best deals.

These large spikes of traffic need to be handled as smoothly as possible, so that retailers and consumers do not experience any downtime during this whirl-wind of a day. Enter stage left—expandable cloud servers, multiple VPS’s (virtual private servers), or another dedicated server to handle the increase of traffic. All of which you can find here, at TurnKey Internet.

Each solution has its unique benefits. For example, let’s say you have a cloud server. On Black Friday, your traffic quadruples. Well, one of the main benefits of a TurnKey cloud is the ability to add more resources without incurring downtime. You could have more RAM allocated, increased disk space, or even increased bandwidth. The scalability is very enticing. Then, after Black Friday has concluded, you can downgrade your cloud server with no issues.

Or, let’s say you purchase an additional TurnKey VPS to handle your increase of traffic. You could then have those extra VPS’s decommissioned. You see, the real winners on Black Friday are the consumers/retailers that plan ahead. They purchase the additional bandwidth or add another server before the day occurs. As my college professor would say, “Prior preparation prevents poor performance.” That could be increasing your Turnkey cloud resources, adding an additional Turnkey VPS, or purchasing a new Turnkey dedicated server ahead of time. That way, you can keep your sales flowing in and your customers happy.

Now, my chicken nuggets are calling. Until next time, TurnKey lovers!

 

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The 12 Scams of Christmas, 2010   no comments

Posted at Dec 14, 2010 @ 3:18pm Web hosting

Time for family, friends, food, presents, festivities and crime! Last year I wrote about the 12 scams of Christmas, and got a lot of positive feedback. So, I decided to write an updated 12 scams list for 2010, with help from the folks over at McAfee. Unfortunately, scams always seem to ramp up with everything else around the holidays. Be sure to watch out for these tricks to keep yourself safe this holiday season.

Scam 1: Free iPads
You’ve undoubtedly already seen links for free iPad offers this holiday season, and hopefully you haven’t fallen prey. With the iPad topping the charts for the most sought after new tech gadget, these scams are sure to ramp up as the big day approaches. This scam is rampant on social media sites where visitors are asked to take a survey for a free iPad. Be wary of any survey that asks you to submit any personal information. Often these will ask for your cell phone number and then will bill you for $10/week.

Scam 2: Social Networking – A Cybercriminal “Wants to be Your Friend”
I know how flattering it is to think perfect strangers want to be friends, but beware. This year there are more fake profiles than ever. These scammers are out to install malware on your PC and steal your password. And you just wanted to be friends!

Scam 3: Charity Phishing Scams – Be Careful Who You Give To
It’s a low down, dirty game but this scam hits you when you deserve it the least (not that you ever deserve it, but you know what I mean). Watch out for emails claiming to be from a charitable organization. They might contain links to fake websites set up to steal your donations and/or personal information.

Scam 4: Fake Gift Cards
Gift cards are extremely popular this year—in fact we ran our own gift card promotion in September. Like many other scams, fake gift card offers ask for your personal information. When in doubt, DON’T PROVIDE IT. Stay safe.

Scam 5: Help Me Overseas!
This variation on the overseas needy gets personal when scam artists hack into email accounts and send fake distress messages to family and friends. The scammers ask for wired money, claiming dire straits in foreign lands. Before sending money, give your loved one a call and make sure they really need help.

Scam 6: Fake Job Offers
This is a real heartbreaker—fake job offers targeting the out-of-work and desperate. You’ve likely encountered plenty of these scams on classified sites and otherwise legitimate job listing sites. Any time you see the words “work at home” or “I made x amount of dollars in one week” or anything else that seems too good to be true, IT IS. Avoid these scams at all costs, and protect your personal information!

Scam 7: Smishing
This silly word refers to a very serious crime. Smishing is phishing via SMS text messages sent directly to your phone. They appear to come from a retailer or your bank, and have already fooled many consumers who aren’t used to receiving spam on their phones.

Scam 8: Holiday Rentals
Many people are looking for nice rental properties for their families during the holiday season. Never send anyone a down payment unless you’re sure they’re legitimate. Use rental sites with consumer protection, and be sure to google names and locations for more information. Often, people that have been duped before you will post their experiences online to protect future consumers. Make the most of this early alarm system.

Scam 9:  The Dangers of Holiday E-Cards
Happy Holidays! Celebrate with the gift of malware. ‘Tis the season! This scam was popular last year too, and apparently it works because it’s making the list again. Beware.

Scam 10: The Recession Money Scams
This is another one that’s been around for years: low-interest and pay day loans. Don’t buy the hype: free money isn’t free! Pay-in-advance credit cards are another popular one this year.

Scam 11: Holiday-Themed Downloads
Downloads are the easiest way for cyber criminals to install malware on your computer. Be wary of holiday screensavers, apps, jingles and animations, even if the link is sent by a friend. Scammers are increasingly using the names and information they collect to target friends and family members of the stolen addressee. It’s a sad thing, but you really can’t trust anyone—even people you know.

Scam 12: Price Traps
Any time you see a deal for something you want at a price far below market, beware. Many cyber criminals are using popular classified sites to post fake deals for popular brands. Always make sure the URL of the website you’re on corresponds with the company.

Yikes!

It’s a scary Internet out there but you can protect yourself by keeping your security software up to date and your wits about you. Avoid strange links, don’t open weird attachments, and keep your chin up!

We hope you have a safe, happy and crime-free holiday!

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Written by admin on December 14th, 2010

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Make the Sale with TurnKey Commerce   no comments

Posted at Dec 14, 2010 @ 2:19pm News,TurnKey Marketing

E-commerce is a ubiquitous tool in the online marketplace, but that doesn’t mean it’s easy to find a platform that works well, let alone one that is easy to use and has good back-end support. If you think about it, your e-commerce platform is just as important as the rest of your website. It may even be more important!

Once a customer reaches your store, chances are good they’ve decided to make a purchase. Your website has done its job, and you are about to make a sale, but you’re not home free. If your store is confusing, unattractive or makes your customer feel unsafe, all your hard work may go right out the window. Consumers are used to a certain standard for online stores, and anything less won’t fly. Would you risk your credit card information in an online store you didn’t trust? I sure wouldn’t.

It’s clear that professional, clean, secure e-commerce solutions are critically important for online success—so which one do you choose? Surely there are many options out there, but you probably don’t want to just try one and hope for the best. Unless you have the luxury of lost clientele, you’ll likely want a solution you can stick with. You’ll likely want a solution you can set up easily, without a steep learning curve. I can’t help but suggest TurnKey Commerce.

TurnKey Commerce offers a free 14-day trial, so I signed up to try it so I could write an informed post for our customers. I’d never seen the interface before and was interested to see how long it would take to start actually doing business. I can honestly say the process was fast, easy and fun—that’s right: setting up an online store was fun. The thing I enjoyed the most was playing with the templates, and configuring my store items. Even though I work for a company that specializes in easy online solutions, this particular solution seemed too good to be true and it was a shock that I was actually able to create a functioning, professional-looking store so quickly.

Really though, whether you choose TurnKey Commerce or another e-commerce solution, make sure you have back-end support, and that the solution works securely before you open it to the public. Your business depends on it. Learn more: http://turnkeycommerce.com

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