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Archive for the ‘Ask the Expert’ Category

Net Neutrality – If It Isn’t broken, don’t fix it! Part II   no comments

Posted at Jan 22, 2015 @ 7:18am Ask the Expert

netneutralityIf you haven’t read Part I you can do so at https://blog.turnkeyinternet.net/ask-the-expert/net-neutrality-if-it-isnt-broken-dont-fix-it/

Let’s touch on traffic prioritization.  What’s one of the easiest things to delay in order to prioritize other traffic?  Email.  After all, email doesn’t need to stream all at once like a song or a movie so it seems like the easiest thing to delay while prioritizing other traffic.  Now, suppose that email is queued up all day long until, say, 3am in the morning when traffic flow is at its lowest.  At 3am, these email servers begin sending all the emails they’ve queued up all day long.  No problem, right?  Heck, it’s only email.  Hmm, suppose you emailed that signed contract for the proposal and it had to be accepted by 5pm the day before but your email got queued up in order to make way for traffic that had been prioritized over the delivery of your email.  Are you beginning to see where this is going?

People have been using applications like twitter to instantly reach multiple people at the same time.  Suppose a town is under siege by a group that is trying to take over the town.  Suppose those town folks are alerting other family members and friends about the invading troops’ whereabouts so they can keep their loved ones out of harm’s way.  For the sake of argument, let’s say that twitter does not pay traffic carriers extra money to prioritize their traffic.  What happens now?  If your home is about to be invaded in five minutes and the message warning you of the impending invasion is not sent to you until 15 or 20 minutes later – it’s too late.  I know this is an extreme example but prioritizing traffic could actually become a matter of life and death.

President Obama embraced, almost exactly, the comments I posted on the FCC website concerning this matter.  In fact, what he is proposing is so close to my comments that I’m sure they must have been passed along to him.  In short, my comments were to keep internet traffic neutral – nobody’s traffic gets prioritized.  If you are a content provider and you want your traffic prioritized, then setup your own network and allow people to buy bandwidth directly from you and only your content is delivered over your private bandwidth.  The issue is though, it’s not the content providers who are causing the ruckus, it is the traffic carriers who have brought this whole issue about. 

Where President Obama strayed from my comments was in recommending that the internet become regulated as a utility such as the phone companies.  Let me just say this… “Dear God, save us all.”  I used to own a VoIP company and the myriad of taxes, fees and surcharges on phone service staggers the mind.  Do NOT let this happen to internet services.  Basically 31%-35% of your phone bill is comprised of taxes, fees and surcharges.  The FCC says that it wants to regulate Internet companies under Title II so they can control it.  I guess they (the FCC) hasn’t figured out that they already regulate the internet and VoIP – no Title II regulations are needed.

I say that the content providers should not be charged just because people want to download data from them.  The charge for providing end users for the bandwidth they need, should come from the traffic carrier.  This would be a good thing because once the price of a traffic carrier gets too high, someone will step in with a less costly way to provide bandwidth.  It’s called good old fashioned competition.  The traffic carriers want to make the content providers look like the bad guys.  And, as if that isn’t bad enough, the traffic carriers are already double-dipping on the profits.  Anyone who is younger than 35 or perhaps 40, may not remember the days of completely free TV.  TV was free because the networks made their money from the advertising space that they sold.  Then along comes cable companies that charge end users a monthly fee for TV shows AND they are collecting all the revenues from the advertisers – man, talk about a cash cow – they’re getting paid on both sides and now they want to charge content providers too?????  Are you serious??  And remember, the content providers are already paying their hosting company for all the bandwidth they need.  Why should they have to pay again?  The traffic carriers have oversubscribed their networks and that is a problem solely created and owned by the traffic carriers, and the content providers should not be held responsible for the traffic carriers problem.  Let me offer an analogy .  Let’s use a different scenario where there are three parties in the same roles:

  1. City water department – aka content provider (they provide water)
  2. Building contractor who builds houses on a huge tract of land she/he owns – aka traffic carrier
  3. End user – you and me who have bought homes from the building contractor

We purchased our homes and the contractor guarantees us 5 gallons per minute of water flow.  The contractor runs a six-inch main to serve the housing development.  The building contractor builds just enough homes so that the water flow to each house is 5 gallons per minute.  The problem is, the building contractor wants to make more money and so they overbuild the development and the water flow is now reduced to 2 gallons per minute just because there are too many homes using water at any given time.  So, the building contractor turns around and decides to charge the city water department a fee to prioritize water flow to certain homes, which of course will reduce water flow even further to homes that do not receive prioritized water flow.  The problem is not the city water department.  The city water department has more than enough capacity to serve all the homes in the development with 5 gallons per minute.  The problem is that the building contractor only put a six-inch main in and what is needed is a twentyfour-inch main.  This is not a home owner created problem nor is it a city water department created problem, the problem is the building contractor did not put in a large enough main pipe to feed all the customers.  And that is exactly what is happening with the flow of traffic on the internet.  The traffic carriers (building contractor) do not have the capacity to give the end users (home owners) all the bandwidth (water flow) that they guaranteed and the traffic carriers (building contractors) are turning around and charging the content providers (city water departments) a fee to prioritize their content (water flow).  The building contractors (traffic carriers) want to make the reduced water flow (bandwidth) appear to be a problem caused by the city water department (content provider).  And that is just not the case.

A peripheral but related issue here is the maddening amount of video and audio content that is displayed on websites.  How many times have you gone to a website and an advertisement begins to automatically play?  Also, how many times do you visit a site and want to read the story but there is no text, just a video?  That drives me nuts.  All I want to do is read the story, I do not want to watch a video.  Sorry, I’m going off on a tangent.

Let’s reiterate:

  1. Leave the internet as it is
  2. Do not regulate it like telephone companies are regulated unless you want to see prices increase due to fees, taxes and surcharges
  3. Leave the FCC in charge of the internet and VoIP

End of story, it truly IS that simple.

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Written by Dave on January 22nd, 2015

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Monitoring Your Dedicated Hosted or Cloud Hosted Servers   1 comment

Posted at Dec 19, 2014 @ 9:01am Ask the Expert,cloud security,colocation

server-monitoring-ny-datacenterEarlier on the blog, I wrote to you about having backup software. I compared having backup software to having car insurance. You never know you need it until you actually need it. Does that make sense? I hope that last line wasn’t too confusing. Well, I have another question for you to start this article.

 

Do you currently have any monitoring software for your server?

 

Now, depending on where you host your website or rent your server from, the host may provide a basic type of monitoring software. For example, if you purchased a dedicated server, Virtual Private Server(VPS), Cloud Server etc. from us, Turnkey Internet, your server will be automatically be setup on a basic ping monitoring software. This works off using ICMP which is a basic protocol used across the industry to monitor servers. I won’t get too off-base with this post, so you can read more about ICMP at the link below:

 

http://en.wikipedia.org/wiki/Internet_Control_Message_Protocol

 

Now, you may be asking, “what if I bought a reseller or basic hosting account? Is that only ping monitored?” In our system, all our reseller and hosting servers have another level of monitoring attached to them. This includes ping monitoring, memory monitoring, drive space monitoring, snmp monitoring, and bandwidth monitoring to just name a few. We also can setup content checks. That means we can setup a monitor that will look if a site contains a word or piece of text. If it doesn’t find the word, the server will alarm for us.

 

You may be asking why? Why write an article on monitoring software? Well my friends, in slaying tickets each week, I come across many different issues across different clients. Some of these issues could have been prevented and others would have had a smaller impact if preventative measures were taken. Let me give you an example to really drive this one home.

 

Let’s say you have a website named, jeremysdomain.com and purchased it directly from Turnkey Internet with a dedicated server.  Your site will be used to as a life force for your business. You will take orders online. You place promotions online among other items. Next thing you know, you go to your site and it doesn’t load. In fact, it just times out completely.

 

You can still ping your server, but your site is fully off-line. You open a ticket with the helpdesk and they inform you that your server is overloaded due to a large spike in bandwidth. This resulted in your server running low on memory and your server crashing. The engineers fix the issue and inform you that you may want to consider some monitor software that will constantly check to see if your server is having issues other than a failed ping.  The entire process takes about an hour to get the server back online.

 

Let’s look at the situation with monitoring software. You start a promotion on your website. As your promotion gets into full swing, you receive an email notification stating that your server is alarming for multiple items. The engineers inform you that your bandwidth is beginning to max on the server which results in your server running low on memory. The engineers schedule a time with you to take the server offline and increase the memory in the server. Your site is down 15 minutes for the upgrade and back online within minutes. Your promotion never skips a beat and your customers never even notice the issue.

 

If having backup software for your server is like having insurance on your car, then monitoring software would be like having a super, upgraded alarm system in your car that checks your oil level, your tire pressure, your electrical components in your car among many other tiems

 

Do you have monitoring software? If not, go to http://turnkeymonitoring.com/ and you can see some of options available to you.

 

Until next time Turnkey Lovers…

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Written by Jeremy on December 19th, 2014

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Net Neutrality – If It Isn’t broken, don’t fix it!   no comments

Posted at Nov 19, 2014 @ 8:13am Ask the Expert

netneutralityPart I: Definition of net neutrality; definition of parties involved; examination of parties’ roles; detrimental to new business development

Net neutrality, as defined by the Federal Communications Commission is: “The ‘Open Internet’ is the Internet as we know it. It’s open because it uses free, publicly available standards that anyone can access and build to, and it treats all traffic that flows across the network in roughly the same way. The principle of the Open Internet is sometimes referred to as “net neutrality.” Under this principle, consumers can make their own choices about what applications and services to use and are free to decide what lawful content they want to access, create, or share with others. This openness promotes competition and enables investment and innovation.”

 

There are basically only three parties to the whole internet/net neutrality equation:

  1. Retail Traffic carriers: such as cable companies, phone companies, satellite companies, etc.
  2. Content providers: such as Netflix, YouTube, Hulu, Spotify, etc.
  3. End users: you and me

 

The whole net neutrality issue has come about because the traffic carriers, want to charge content providers a fee for “fast lane” service to deliver their content to the end users.

 

So what’s wrong with this picture?  Here’s what’s wrong with it…. You and I pay a monthly fee to a traffic carrier for X amount of bandwidth.  You and I want to watch a movie or listen to a song from a content provider.  Hey, we have paid a fee for our bandwidth so we rightfully expect to be able to utilize that bandwidth whenever we want to.  The problem is, the traffic carriers have oversubscribed their networks.  Let’s say a traffic carrier serves a neighborhood of 1000 homes and they give each home 5Mbps of bandwidth and, the total bandwidth that the traffic carrier can carry on their main circuit to that neighborhood is 500Mbps.  This means that if 100 homes are utilizing the full 5Mbps of bandwidth they have paid for, the other 900 homes will have no bandwidth and won’t be able to use the internet.  Now, bear in mind that this is the theoretical limit.  Since data is moved in bits and pieces, all 1000 homes in the neighborhood would have at least some access to the net but if everyone maxed their connection at the same time, everyone’s connection would slow to a crawl since the maximum available bandwidth in this example is only 500Mbps.  The traffic carriers are gambling that only a certain percentage of the end users will be online at any given point in time and that only a certain percentage of end users will be using the maximum bandwidth that they have paid for at any given point in time.  Quite frankly, that’s a workable model and one that has prevailed over time.  The problem is – what if all the end users want to use their fully allotted bandwidth all at the same time? If that happens, then the traffic carriers cannot provide what the end users have paid for because they don’t have that much bandwidth.  This is known as oversubscribing your network.

So, what the traffic carriers want to do is to charge the content providers in order to give the content providers’ data, priority over other types of traffic.  This is completely wrong because the content providers host their servers at a data center (or multiple data centers) and they are already paying the data centers for all the bandwidth they need.  It is the traffic carriers who have oversubscribed their networks and yet it’s the traffic carriers who want to charge the content providers.

The content providers are not the problem.  The content providers have paid their hosting company(ies) for ample bandwidth to move their data to the end users.  It is the traffic carriers who have oversubscribed their networks that are causing the issue.  So, the traffic carriers want to charge the content providers to prioritize their traffic.  Which raises another question… if the content providers’ traffic is prioritized over other traffic, then what does that do to your VoIP phone service, or the content you’re trying to get from a company that doesn’t pay to have their traffic prioritized, or your email?  What needs to happen here is there should be no charge to the content provider.  The traffic carriers need to increase their overall capacity so that the end users can download whatever they want whenever they want it at the maximum speed that they have paid the traffic carrier for.

Think about this… if your next-door-neighbor downloads content from a content provider who has paid the traffic carrier a fee to prioritize their traffic and you are downloading something from a content provider who has *not* paid an additional fee to the traffic carrier, you could see your download slow to a crawl while the traffic carrier prioritizes the traffic of the paying content provider over that of the traffic from a nonpaying content provider.  Under this scenario, you, and the content provider you are using, are both being penalized so the traffic carrier can prioritize the data of the paying content provider.

If traffic carriers are allowed to charge content providers to prioritize their traffic, that may become an insurmountable barrier to countless new businesses that could potentially exist.  Think of it this way… suppose content providers have to pay traffic carriers to carry their traffic – in this scenario, what happens when someone comes up with a new idea, like youtube?  Can you imagine a couple kids in a garage that come up with a great idea but next to no one can download the content because the kids are running a startup and they don’t have the type of cash needed to pay traffic carriers to prioritize their content??  Think about how that will stifle competition and not allow for the latest and greatest ideas to get out to the public.

 

This will be a multiple part series since there is so much ground to cover on this topic.  Stay tuned for more.

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Written by Dave on November 19th, 2014

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Locked out of cPanel Again? Locked out of your Web Site?   no comments

Posted at Oct 21, 2014 @ 9:01am Ask the Expert,Web hosting

cpanelAvid readers of the blog know that I’m a slayer of tickets and protector of the Turnkey Internet realm of support tickets. If you have a support need with your software that you’ve purchased from Turnkey Internet, more than likely, I will be one of the team members who works on your issue. I wanted to write you gentleman and ladies, a post on a support request I see at least once a week if not more. I will start this article off by asking one question. Have you ever been locked out of your house? You walk out the house not thinking about the door, but then you realize that you need to go back into the house to grab your keys. However, the door is locked.

 

What will you do? If you’re a super prepared individual, you may have a spare key laying around somewhere, but if you’re like me, this may not be the case. So, what’s next? Maybe you start thinking, “hmmmm, I wonder if I have any windows unlocked?” You walk around the house hoping, praying, that you have a window unlocked. You soon discover, that you’re a very safety conscious individual and all of your windows are locked? Well, what do you do now? You have no spare key. No windows are unlocked. While that rock on the ground could easily go through the window, do you really want to pay money to get the window repaired?

 

This usually leaves you with no other option then contacting your local locksmith. Pay the ridiculous amount to have them drive out and let you back into your house in a matter of minutes. Now, what if that happens on your server? For the sake of this article, we will assume you have a server, VPS/Dedicated/Cloud, that has cPanel installed. You haven’t changed the password, but all of a sudden you can’t login to your cPanel or WHM anymore. What do you do? Well, if you purchased your services from Turnkey Internet, the quickest way would be to open a support ticket and have one our engineers allow you back in, but what if you’re a do it yourself type of person? Is there a back spare key you can use?

 

Now, just to be clear, I’m not talking about not being able to view your site in a browser, but specifically about your cPanel password, that you’ve not changed, no longer working. You may get the first thought that, holy crap, my account has been hacked. Someone has stolen my password and is slowly but surely stealing all of my data. While yes, this could be a possibility especially if you have an insecure password, e.g. CAT123, but what if you have a secure password. A 12 character password. It’s more less likely that your cPanel password has been stolen and more likely that you’re locked on our your account by cPHulk.

 

It’s very possible that you’ve heard of cPhulk before. For those of you who haven’t, the link below will explain exactly what cPHulk is:

 

http://docs.cpanel.net/twiki/bin/view/11_30/WHMDocs/CPHulk

 

cPhulk is a brute force protection software that is installed by cPanel by default. This little piece of software constantly monitors the server to ensure no one is brute forcing their way into your server. For users who do not know what brute forcing is, please see the link below:

 

http://en.wikipedia.org/wiki/Brute-force_attack

 

To summarize that link, brute forcing is when a hacker tries every iteration possible to login to your account. They start with a dictionary of commonly used username and passwords and attempts to login to your account with each one. This is called a brute force attack and is what cPHulk is written to protect against. However, cPHulk can be a bit over zealous at times and end up blocking you out of your own accounts. So, how do you fix?

 

This fix assumes that you have root access to the server and a SSH client such as Putty to access the server.

 

  1. SSH to your server
  2. Type mysql
  3. Connect cphulkd;
  4. Delete from brutes;
  5. Delete from logins;

 

That will clear all IP’s currently blocked on the server and allow you to login to cPanel/WHM. At which point, you can go to Security Center -> cPHulk Brute Force Protection  and white list your own IP to keep this from occurring in the future. You’ve essentially just become your own cPanel locksmith. If you’re still having issues, you can always open a support ticket with us directly at: https://helpdesk.turnkeyinternet.net/

 

Until next time…

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Written by Jeremy on October 21st, 2014

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Featured Client- August 2013   no comments

 

TKSpotlight_CotM_NickJubrey

Hello TurnKey friends! If you have been following our recent updates, you already know that things are getting pretty busy around here. We are expanding our data center and have put out some awesome products such as the TurnKey Desk 2.0 and our web-conferencing platform- Voxwire! Within a year we have been able to put forth newer, better and awesomer  (yes, awesomer) products and have also been able to expand due to our dedication and most importantly, you- the customers!

While keeping you ladies and gents happy is always our number one priority, we’ve decided to up our game with our appreciation to our clients.  We will now be posting a “Featured Client” article once a month. This will allow us to introduce you to our clients, show you what they do and how we have worked with them to help build their business! Without further ado, check out all the nice things our client, Nick, had to say about us!

 

My name is Nick. I am married to the most amazing woman, who is way more understanding than I ever expected.  We have 5 children from 2 to 18. I run a Web/WordPress Development Studio that specializes in small to medium-sized business site development.  I help companies develop their businesses through professional web presences. I make sure that their social media is properly targeting to the right audiences, develop email marketing plans and customization, create or re-create websites to meet the needs of clients’ users, including mobile and responsive designs

 

I rely on TurnKey to host my websites 24/7/365. TurnKey is essential to my company’s success. I design and develop for a living. I love what I do and I love that the folks at TurnKey do, too. I have been doing business with TurnKey for the past 3 years. I started out with shared hosting for a fantastic price until I outgrew the it and moved right into a dedicated server. I have never looked back. I have recommended Turnkey to several business associates and have heard nothing but awesome experiences.

 

My business has grown to what it is today because TurnKey has given me the tools that I need to be successful. The help desk is ready to go whether it’s 3 pm or 3 am and believe me, I have used it at both times. Because their responses are almost instant in most cases, they save me so much time so that I can focus my time where it needs to go- to my clients.

 

A month ago I had a technical difficulty with my server. The tech support guys had a lead to the problem and were working on it within an hour. I got several follow-ups checking in and even the Sales Manager contacted me to make sure I was satisfied; of course I was! Their green initiative is amazing. They have a zero carbon footprint and stellar customer service.

nick2

Nick and his wonderful family!

If you are interested in getting to know W5 Designs LLC or would like to talk to Nick Jubrey, swing over to http://w5webdesigns.com/ and get in touch with them or email them at info@w5webdesigns.com.

w5webdesigns.com – Web Design Solutions

Web design, concentrated on small to medium size business and non profitts

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Cloud Tip of the Month- July 2013   no comments

Posted at Jul 23, 2013 @ 11:18am Ask the Expert,Ask the Experts,customer service,green

cloud and exclamation sign illustration

Why move to the cloud? Here is July’s cloud tip.

 The Cloud — Cost Effective in Nature

If you haven’t opted for cloud technology yet, don’t lag behind. Pop into the cloud market and enjoy a cost-effective business environment. The cloud promotes device independence, where the cost of hardware and software automatically is cut. Although, there is an initial expense of deploying to the cloud, it can also focus on a pay-for-what-you-use model. Businesses moving to the cloud are guaranteed to save money, and by choosing TurnKey Internet, we can make it easier for you to get to the cloud!

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Written by Alan on July 23rd, 2013

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Alan’s Cloud Tip of the Month – June 2013   no comments

 

cloud and exclamation sign illustration

Why move to the cloud? Here is June’s cloud tip.

Let us do the work…

When we say that by putting everything on the cloud can reduce your worry of keeping a track of hardware and software devices, we probably want to make your existing physical world into a virtual one. With managed cloud services you don’t have to bother about what’s going on in your in-house IT premises. Let your cloud manager do the burdensome work and help you get rid of all the expensive hardware and software that cost you almost an arm or a leg.

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Alan’s Cloud Tip of the Month — May 2013   no comments

Posted at May 20, 2013 @ 10:20am Ask the Expert,Small Business,turnkey cloud

cloud and exclamation sign illustrationWhy move to the cloud? Here is May’s cloud tip.

Businesses are more agile in the cloud…

Agility in business operations is made possible through the use of effective and efficient tools. These tools ultimately help make a business or work environment strong. Cloud technology is built on certain business strategies. For example, understanding service-level agreements (SLA’s) and developing various strategies to better understand the business as a whole. The steps of these strategies can then be analyzed—as well as improvised—in order to keep the business running smoothly, and this is all made easier with cloud technology.

 

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Alan’s Cloud Tip of the Month — April 2013   no comments

cloud and exclamation sign illustrationWhy move to the cloud? Here is April’s cloud tip:

A disaster recovery plan helps to restore data quickly…

For your cloud network to be as successful as it can be, a pre-configured disaster recovery plan is must. Cloud disaster recovery plans work automatically, at the time your server or data crashes. This helps in restoring at the earliest time possible. Incorporating such back-up and recovery applications makes the cloud an efficient platform for competitively managing IaaS, PaaS, and SaaS.

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Written by Alan on April 17th, 2013

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Big news from the Tech Cave – World-wide attack on WordPress!   no comments

Posted at Apr 12, 2013 @ 3:39pm Ask the Expert,customer service

bigstock-Flat-line-alert-on-a-heart-mon-20436989As you know, we’re big on making sure that you’re all happy as clams with the service you’re receiving from us. How happy is a clam, you ask? I don’t know. I don’t even know where that expression came from, and that’s not important right now.

Anyway, I feel it is important to give you blog readers a heads up on a crazy, world-wide WordPress attack that might be affecting your service, just in case you haven’t stopped by the TurnKey Helpdesk recently. I just had a chat with our Operations Manager, Brian, and since he basically sleeps in our cold containment pods, what you’re about to read is fresh from the kitchen. Watch your hands—the plate is hot…

There is currently a world-wide attack affecting all WordPress sites at all hosts. This is an attack of unprecedented nature, from a botnet operating on 90,000+ IP addresses.

Due to the nature of the attack, memory consumption on targeted servers has increased. In some cases, this has resulted in degradation of performance and unresponsive servers. This is due to a high volume of ‘http’ requests, which can cause some servers to start swapping memory to disk, and possibly run out of memory. We’ve put measures in place at the firewall and at server level to off-load a lot of the attack, however, there isn’t much more we can do at this time. We have disabled all access to wp-login.php to ensure none of our customers are at risk. For those customers needing to log into their WordPress sites, please open a ticket with our support team, and we can provide access to your sites.

We are working closely with our security and channel partners to further address the issue as it becomes possible.

Again, we feel it’s important to stress that this is not a TurnKey-specific issue. Brian and I took a peek around, and it seems like everyone, everywhere is fighting the same, annoying battle.

We’re super grateful for your understanding and patience while the attack runs its course. If you would like further assistance, or have any additional questions, feel free to contact us by phone or email, Live Chat, Facebook or Twitter—however you would like. Owl? Sea plane? Regardless, we’ll be listening. Sit tight, and we will iron this out as soon as possible.

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