Overheard at TurnKey Internet, straight from the CEO: “Attaining the SSAE 16 Type 2 certification was a significant goal and milestone for us. We pride ourselves on our unparalleled reliability, quality of service, and—most importantly—customer satisfaction. This certification not only proves that we are excelling in those areas, but also assures our new and existing clients that they are receiving the best possible service.”

You heard right, ladies and gentlemen! We are proud to add SSAE 16 Type 2 to the list of certifications that our green data center in Upstate NY has attained. “What’s that,” you ask? SSAE (or The Statements on Standards for Attestation Engagements) No. 16 (SSAE 16) Type 2 certification is an internationally recognized compliance certification, that was created by the Auditing Standards Board of the American Institute of Certified Public Accountants in April of last year (2012). It replaced the Statement on Auditing Standards No. 70 (SAS 70) to better supplement international auditing standard ISAE 3402.

After a thorough examination, conducted by SOC audit specialists The Moore Group CPA, LLC., our facility was deemed compliant with the regulations required to attain SSAE 16 Type 2 certification. This audit investigates several core areas: security, availability, processing integrity, confidentiality, and privacy. It verifies that TurnKey Internet is of the utmost security, integrity, and reliability. It confirms that we have procedures and safety precautions of the utmost efficiency in place to ensure the security of our facility and our clients’ data within.

Needless to say, we’re pretty excited. We couldn’t wait to share the good news! You can read the full press release here >

“Let’s Make a Deal!” was a terrific run, wouldn’t you agree? We had a ton of fun deal-making and prize-awarding, through the original promotion and then again with its revival. However, like all good things, “Let’s Make a Deal!” must, too, come to an end. If you find yourself in tears, we understand. Take a moment. We’ll wait…

We would like to extend a final, congratulatory shout-out to our winners of “The Deal of a Lifetime” (Jesse C., Steven S., Danny F., Hendra S., and Adam B.), and an enormous “Thank you!” to everyone who entered. This will not be the last TurnKey Internet giveaway of its kind—mark my words!

With that being said, we have something brand new to share with you! Come on; would you really expect anything less from us? At this point, we hope you know as well as we do that we would be bored to tears without some kind of event going on.

Without further ado, we would like to introduce… The Truckload Sale!

An 18-wheeler just arrived at the TurnKey Internet data center, bursting at the seams with a medley of 8 GB, 16 GB, and 32 GB Intel E3 dedicated servers. To celebrate the arrival of this glorious mountain of technology, we are packing in the savings and marking every single one of them 40% off! All you have to do is enter the coupon E3TRUCK at check-out. That’s it! We’re all about making things easier.

E3’s are what’s hot right now, and they are being snatched up left and right. Don’t miss your chance to get in on this discount, because—trust us!—it won’t last long! Check out the Truckload Sale > 

Also… Yes, there is an “also”. Have you noticed there’s almost always an “also”? The E3 sale isn’t the only new thing starting up at TurnKey Internet this week. Since the truck arrived carrying only servers, we realized that we needed to show our other products and services some love as well. Naturally, we decided to offer savings on… well, everything. We just feel like a new year is started best when there’s a deal involved, you know? Especially when it’s a TurnKey deal, because those are our very favorite kinds of deals. So, see for yourself! Whether you’re looking for a reseller package or a virtual private server or anything in between, with this sale (and the coupon code TK2013), we know you’ll be able to kick off 2013 correctly.

So, are you as excited as we are? We hope so! But save some room for more, and keep an eye on our Facebook and Twitter pages. We may or may not have another contest all cooked up and coming your way in the VERY near future.

Pssttt… I’ll have it be known that by “may or may not” I mean “definitely do without question”, but that’s between you and me…

People of the World Wide Web:

My name is Dylan Youngs, as you may have predicted from the title “Meet Dylan Youngs.” As TurnKey Internet’s newest member, I am here to introduce myself and to tell you some things that you probably don’t know about me!

I recently graduated from SUNY Oneonta with a Bachelor’s Degree in Mass Communications. Along with spending my four years of college in Oneonta, I also spent the first 18 years of my life there. The “City of the Hills” is known for its cold cheese pizza, the legendary “Squirrelman”, and Brook’s Barbeque—where Hillary Clinton once stopped in for a finger lickin’ good time.

At SUNY Oneonta, I had the opportunity to study abroad in London, England, and also to gain some professional experience in Burlington, VT. I now like to think of myself as an International Man of Mystery (although I am the only one who has ever actually used that title for myself). In Vermont, I worked as a Marketing and Promotions Intern for a Minor League Baseball team affiliated with the Oakland A’s. There, I got to meet Billy Beane of Moneyball and Mini Kiss—for all you baseball and little Gene Simmons fans out there. I also put my Speedo on and dipped my toes in the great sea of Marketing, and realized that I would like to swim with the great white sharks of the biz one day (from now on, I am referring to myself as a blacktip reef shark, which is approximately six feet in length, as am I).

TurnKey hired me to take on a new position, Direct Marketing Ambassador, and I am thrilled to be here! This is a great opportunity to get my foot in the door at a company that is rapidly growing, and in an industry that that is developing just as fast. I have found that everyone who works here has their own awesome, unique personalities, which—amazingly—somehow blend into a big, happy ball of high-fives and “hip-hip hoorays”. Now I am here to bring chest-bumps and The Wave to this TurnKey Stadium.

Well, that is all for now. Signing off!

 Read more about Dylan…

Howdy Do, TurnKey Lovers?

It’s your favorite technician, back with another delightful treat. Haha, okay, maybe I should tone down the favoritism. I could be your favorite technician, or it could be any of our other wonderful techs. For the sake of this article, let’s just assume that I’m your number 1 guy.

Another year has come and gone, and what a year it was. That’s what I want to speak to you about today. If you don’t mind, let’s do a bit of reflection for a moment. Let’s take a step into the TurnKey time machine to look at this past year. (No, you can’t buy mine. Get your own.)

2012 has been one hell of a year, and I will give you the TurnKey Top Plays. Think of it like SportsCenter’s Top Plays, but with TurnKey. All of you sport fans should appreciate the top plays. I mean, why else do you watch SportsCenter at 3 in the morning? Okay, okay, I digress. Jeremy, stay on topic. Ah, yes, our Top Plays of the past year…

Let’s begin the countdown at number 5:

5. Welcomed new staff into the TurnKey family

Yes, this makes the Top Plays. We’ve added a few new members to our TurnKey family. I’m sure you’re already familiar with one, Emily Wegener. She’s the lovely lady who edits all of these posts; making us writers/technicians look better at this blogging thing than we are. Another new member of our TurnKey family—even though he doesn’t always stay because of something called “college”—Is Jared Rutnik. Jared helps Emily keep our TurnKey name out there in this delightful world of the Internet. Last but not least, we welcomed another technician, Chris Day.

4. Launched new products across our product lines

While we did launch several new products this year, I would say one of the most fun—yet frustrating—products has to be CloudFlare and Attracta. These services are now included with every sign up for one of our reseller or SEO accounts. It helps our customers not only attain higher page rankings, but it also gives redundancy with CloudFlare, should you need it.

3. Complete overhaul of our Reseller system

Okay, you might be saying, “Why is this in the top 3?” Well, have you ever used ZamFoo? It can be a pain, if you’ve never had the pleasure. While yes, it did provide additional functionality to our resellers, it became very clear that an in-house or custom-built reseller platform would be the way to go. Our new reseller system is a lot easier for end users to navigate, and also provides additional functionality that isn’t included in ZamFoo. For example, changing a site’s IP via ZamFoo can be a confusing process for a reseller. He or she would have to upgrade the account, assign the IP, and then downgrade the account. Our new reseller platform streamlines that process so you can just use the IP manager to change IP’s.

2. Survived Hurricane Sandy

Now, you may be wondering why this made the list, as our data center is in Upstate New York and not down by the coast. Well, many local businesses in our area had severe wind and rain impact. There was flooding all around, and some of our clients were deeply affected by the storm. Providing top-notch support across the board in billing, customer service, and technical support helped to keep some customers’ minds at ease about their hosting. While this might seem trivial, it made a tremendous difference to many of our clients. We were contacted numerous times, to confirm that our data center would survive the storm. Special accommodations were made for users who needed assistance with their billing or support during this difficult time. I’m proud to say that the TurnKey family pulled together and that we all did our best to help by any means we could, even if it was just letting customers pay their bill later so that they could focus on other things.

1. Moved into our new datacenter.

This is easily number one for me. Moving into a new data center while building it can make things a bit hectic. Users’ servers go off-line to be moved, and servers get transported from the old data center to the new one. If you had been here to witness the sheer amount of work that went into the project, you would have been amazed. Well, I know I was. The way the staff pulled together to migrate servers while dealing with the support issues being raised was nothing short of phenomenal. Sure, there were bumps along the way, but we all pitched in, as a team should, and got the job done. It made me proud to be a member of this TurnKey family.

Well there you go, TurnKey lovers. While it may not be a Top 10 list like SportsCenter, it doesn’t diminish the importance of each point.

Until next time…

After the overwhelmingly positive reaction we received for our Black Friday Special, we have decided to keep the wheels in motion. Today, we’re announcing our Cyber Monday promotion! We’re basically taking our Black Friday Special and changing its clothes, so that you can all enjoy a little extra time with the sale that has everyone (us, included!) buzzing with enthusiasm.

If you happened to miss the sale, don’t you worry! Here’s a little overview:

With the coupon code CM2012, you can get 75% off of  pretty much anything we sell – servers, reseller packages, SEO hosing; if we sell it and you want it, it’s probably 75% off. And guess what? It’s locked-in at 75% off. For life.

Here’s the really exciting part, though. For Black Friday ONLY, we packed in even more savings to the Early Bird Special I told you about earlier this week. Initially, the 75% was only valid with the selection of an annual payment plan, and for Black Friday we decided to throw the restrictions out the window and discount monthly and semi-annual plans as well. Cyber Monday is every bit as exciting for us–if not more, because we heart the internet–so we’re going to put the all-encompassing 75% off into affect again.

Lastly, if you hadn’t noticed, we like to go out with a bang here. Did you really expect us to run a special without giving it a little extra bit of awesomeness? Surely not. As a gift, to thank you for your business and for being so great, we would like to offer your fourth month absolutely free. That’s right, if you participate in our Cyber Monday sale, you will receive the fourth month of your service for exactly $0.00.

Jump over to our Cyber Monday page and save yourself some money! Happy–online–shopping!

While Hurricane Sandy has been downgraded to a severe storm that still is impacting parts of the Northeast U.S. with wind, rain, and flooding, the initial, direct storm impact on our regional datacenter in New York has passed without any impact to service or performance.

Our facility remained running–fully on utility power–at all times, with no disruptions to service. All fiber optic network connections, including our dark fiber build, remain at 100% operational status, and all backup network and power systems also remain at 100% operational status. All Internet carrier connection points report full operational status, with no outages reported in the last 24 hours. At this time we have completed our Emergency Preparedness Stage II Plan, which has been in effect since Sunday – returning to normal operational status as of 12:01 PM EST today, October 30th, 2012.

We are happy to report that all employees and their families are safe and sound, and have either reported for duty or checked in to confirm their status. Many clients who have contacted us from within the impacted regions also report they are safe – which we are very grateful to hear.

Some severe flooding in parts of New York continue at this time. For instance, you may see on the news that the stock exchange has been closed for a 2nd day. Major power outages and other effects of Hurricane Sandy are impacting millions of people,but our New York datacenter facility remains over 2,000 feet above sea level and far removed from the impacted flood zone. We do not anticipate any issues related to the flooding in these regions of New York, but will continue to monitor the situation.

Thank you all for the well wishes that were sent to TurnKey Internet and our staff in the last 24 hours. Our thoughts and best wishes are with those who remain in the regions experiencing the after effects of Hurricane Sandy, and we hope for a speedy recovery for all who have been impacted.

We have enabled a new feature for clients using our hosting packages (reseller hosting, SEO hosting, standard web hosting, e-commerce hosting, and website builder hosting), which will allow you to unblock your IP if you should be temporarily blocked or banned by our hosting server firewalls.

TurnKey utilizes highly secure servers, software, and firewall monitoring systems, which block remote access to IPs that appear to be repeatedly doing things they shouldn’t (like trying to login using the wrong password hundreds of times in a few minute period).  Unfortunately, from time to time, this can impact you, or the web sites you host for friends or clients, when someone has a misconfigured password somewhere.  In cases like this, it’s easier for you to be able to remove the block on your IP (and to see why it was blocked) and to do it instantly via the new web-based interface we have provided for you.

To access this system, go to https://secure.turnkeyinternet.net, click the link on the right-hand tool bar that says UNBLOCK IPS FROM FIREWALL, and you will have full and instant access.

Clients with VPS, cloud, dedicated, or colocated servers who think a firewall has blocked them, will need to open a support ticket for additional help – this feature is only for those on our hosting platforms as noted above.

If you have any questions, or continue to have issues, feel free to open a support ticket.

Howdy-do, TurnKey Lovers?

A couple of weeks ago, my co-worker, Joe Schoonbeck, came up with a brilliant idea for a post. He suggested we write up a quick “How-To” on some of the essentials you need to begin a hosting business. What a simple, yet profound idea. If I had a dime every time we received questions about how to set up hosting, I would be able to buy a triple with cheese and a large fry from Wendy’s. Enough of this talk about food; let’s get down to business.

Now, this list of ideas is by no means set in stone. These are just a few steps that I believe will give you a good foundation to build your business upon.

 
Step 1 – Decide and Buy

This may seem like a no-brainer, but it is important to determine which type of reseller account suits your needs. Unlike spandex, one size does not fit all. You see, at TurnKey Internet, we sell different types of reseller accounts: alpha, master, and WHM (web host manager).

Each reseller account has its pros and cons, but we’ll leave that for another article. For this entry into the TurnKey diary, let’s just keep it very high-level. Alpha accounts can resell Master accounts and WHM accounts, while Master accounts can only resell WHM accounts. Then, the poor, old WHM accounts can only resell cPanel accounts. This allows you to resell multiple accounts on your website.

Once you decide which account is best for you, purchase it.

Step 2 – Create

I had an intense, internal debate about step 2. Initially, I was thinking about skipping right to Step 3 (configuring your DNS), but it didn’t make sense to me to get into that if you have no site to share with the world.

You can take multiple steps in setting up your website, so I will be brief. You can use TurnKey’s website builder that is included in our reseller packages. Or, maybe you have a developer who creates fantastic websites in his/her sleep. The choices are limitless on this step.

Step 3 – Setup (Part I: Your DNS)

For the sake of this article, I’m going to assume you do not know what DNS is. I’m going to instead share how I teach what DNS (domain name system) is to our newbie engineers. You see, I compare DNS to a post office system. You have your streets and your addresses, which allow people to find your place of residence. That’s what DNS is, in a nut shell.

You have your website, and in order for others to see your masterpiece, you must first tell them where it is. You do this with your DNS. You have your DNS record, which contains your website’s IP address and your nameservers. Your IP address is essentially like the number on your mailbox. Your nameserver(s) would be the street(s) on which your house resides. You have to setup your DNS in order for others to visit your site.

Step 4 – Configure

Now that you have your site online and users purchasing hosting from you, they will inevitably need support. This could be with anything, from support for setting up your clients’ websites, to adding space to their account.

You will need some point of communication that you can use to speak with your clients. Our TurnKey reseller accounts each come with free helpdesk software included, which you can white label in your company’s name. This allows you to have a way for your customers to easily and efficiently submit tickets.

Step 5 – Setup (Part II: Extras)

When I say “setup extras”, these are items that can add increased functionality to your hosting company. While this step can be rather large, we will just stick to a few of the basics.

If you’re selling anything on your site, you will need to install an SSL certificate. This basically encrypts your users’ connections when they submit orders to your company. I would say this is just as important as your website. If you don’t happen to have an SSL certificate lying around, you can request a FREE SSL with your TurnKey reseller account. If you’re going to be accepting orders, you may need a billing system that can help keep those orders in line. Enter—one of our most popular free extras—a free WHMCS license.

 
Now, there are no exact steps, but these can give you a good foundation for beginning your hosting account career.

Until next time, Turnkey Lovers!

Howdy-do, Turnkey Lovers?

You know, I haven’t spoken with you guys and ladies in quite some time. It’s been too long, and I just wanted to write a post for you. Today, one of my favorite musicians’ latest album came out, and it got me thinking — thinking about what some people consider to be the American Dream.

I’m sure you’re familiar with the story; some lady or gent claws their way from the bottom to the top. It could be figuratively or literally. It could be coming to this country and opening up a chain of gas stations, or coming to this country and opening a chain of hosting companies. While all of that is fine and dandy, I wanted to share with you, Turnkey Internet lovers, my hosting dream.

Now, this dream is mine and mine alone, but I’ve also gathered a bit of information just from dealing with multiple clients on a daily basis. You see, I believe the hosting dream is very similar to the American Dream. I say this, as I work with hundreds of clients who have this idea that they can start a hosting company.

They purchase a Turnkey reseller account, and set up their site to begin. They may then have a developer, or use one of our website development tools, to build and design their site. Dedicated IPs are purchased, and assigned to domain names that have been recently bought through Turnkey’s domain registration. The customer then sets up the reverse DNS (dynamic naming service) to only be in their domain, after which WHMCS or a similar billing product is purchased or provisioned so that orders can be processed.

Next comes the fun part — marketing this new online business. Maybe you create a hosting account on a credible hosting forum to begin making a name for yourself. You may even create social media accounts on sites such as Twitter or Facebook to develop a following. Sure enough, the day comes that you receive that first customer. The beginning of a long journey has arrived.

Support issues will be raised, and need to be addressed quickly and completely to the customers’ satisfaction. Repeat. Repeat, repeat. You repeat until your customer base grows. Your name is mentioned in forums and in social — and possibly your local (newspaper, television, etc.) — media.

You see, that’s my hosting dream. That anyone can deliver a satisfying product to their customers with the correct tools, ambition, proper networking, support, etc. That anyone can provide top-notch support and superior customer service. That, with all of this, you and your budding hosting company can flourish.

That’s my dream and desire for every customer that approaches Turnkey Internet. My hosting dream is for our company to help your company succeed and thrive.

I just thought I should share that with you, as everyone has to have a dream, right? How could we achieve anything in this life if we never have a dream?

From my hosting dream, to your own.

Until next time, Turnkey lovers!

Hey, everyone! My name is Emily Wegener, and I’m the new girl on the block here at TurnKey Internet. As TurnKey’s Interactive Marketing Specialist, I could not have hoped for a more fun and exciting time to join these amazing people in the cloud. Let me tell you why.

As you Facebookers and Tweeters and Press-Release-Readers out there have probably already heard, we just began an awesome promotion. For those of you who haven’t, we are calling it “Let’s Make a Deal!”, based on the concept of the popular game show. Have you played yet? If not, you’re missing out!

Here’s the scoop: If you head to www.turnkeyinternet.net/deal, you’ll arrive at the “Let’s Make a Deal” page where the fun begins. You can get there from a bunch of other places as well, like our homepage and social media sites. As long as you get there, we don’t mind how. You decide; it’s your world. Anyway, on the deal page, you’re met with three briefcases and a human. No, that is not an Olsen twin.

This is where the game gets interesting. We’re offering HUGE product offers and discounts on absolutely everything. We picked out the deals that we thought were the coolest, and placed them neatly in the aforementioned briefcases for your consideration. Disagree with us? Think you can come up with a better, more personalized and relevant deal? TELL US. Our spin on this game show not only allows you to do that, but it encourages you to! You’ll see an option to talk to our “Deal-maker”, where you can negotiate your own special deal. It’s fun! Try it!

Lastly, most importantly, and most wonderfully, ”Let’s Make a Deal!” is being served up piping-hot with a side of “Deal of a Lifetime”. As the promotion progresses, TurnKey Internet will be randomly selecting winners from the participant pool, and awarding them a lifetime of free service! That’s right, a LIFETIME. AKA: The rest of your life. AKA: Forever and ever. I’m sure you understand. Didn’t find your perfect deal? Doubtful, but no biggie. We’re just happy you came to play! The giveaway is no-purchase-necessary, and if you would like to enter anyway, simply mail a letter of intent to us at our headquarters in Latham, NY. You can find the mailing address here.

Here’s the thing, guys: we really, really appreciate you. We like that you choose to use our services, and read our blog, and hang out with us in all of the other awesome ways that you do. That being said, we also like to give back to you. We want you to save money, and we want you to have fun doing it. This is our attempt at helping you kill those two birds with one stone. I mean, everyone offers discount codes and coupons, right? But how often can you make your own?

So, without further ado, I know I speak on behalf of all of my new TurnKey pals when I say – Have fun, and thanks a million. No, thanks a zillion.